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COVID-19 FAQs at Phil Gilbert Motor Group

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Phil Gilbert Motor Group. If you have further questions please contact us.

Q1. I have been exposed to COVID-19 or feel unwell, can I visit Phil Gilbert Motor Group?

We’re being guided by the NSW Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

  1. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?
  2. Have you visited the Northern Beaches area of Sydney or one of the designated hotspots (particularly those local to the Dealership at Croydon, Burwood, Auburn, Lidcombe or Berala) as defined by NSW Health as at today’s date? You can check current locations here
  3. Do you feel unwell? 

If you have answered “yes” to any of the above questions please, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.

 

Q2. Will I be required to check in when I visit Phil Gilbert Motor Group?

Yes. From 25 July 2020 all visitors to a Phil Gilbert Motor Group site, including guests and those accompanying them, contractors, suppliers etc, will be asked to check in using a QR code. The information obtained for COVID check in purposes will not be used by Phil Gilbert Motor Group for marketing purposes. You can view our privacy policy here

From January 2021 all visitors to a Phil Gilbert Motor Group site, including guests and those accompanying them, contractors, suppliers etc, will be required to check in using a Services NSW QR code. Please understand that refusal to check in will result in refusal of entry to any Phil Gilbert Motor Group premises. 
 


Q3. Will I be required to wear a mask when I visit Phil Gilbert Motor Group?

From 4 January 2021, please be advised that, in accordance with the NSW Public Health Order, all staff and visitors to any Phil Gilbert Motor Group site who enter an indoor area for any period of time, must wear a correctly fitted face mask/covering for the duration of their visit. A face mask can be provided upon request. 

Please understand that refusal to wear a face mask, other than for an exception listed in the Public Health Order, will result in refusal of entry to any Phil Gilbert Motor Group premises. 

 

Q4. I need to reschedule my upcoming service booking. How do I do that?

We value your business and know that in these uncertain times, things are changing daily. Please note that we have suspended Saturday service bookings with immediate effect. Only weekday appointments are presently available. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking on the link for the brand you are after - Toyota, Hyundai or Kia



Q5. Is the Service Courtesy Bus still operating?

No. Please note at this point in time we have suspended the operation our courtesy bus. We have no current return date for this service as we cannot ensure that safety of staff or guests travelling in the courtesy bus. Please arrange alternative transportation or ask us about our loan cars. Loan cars can be pre-booked for a daily fee.

 

Q6. Can I still wait for my car to be serviced?

Please be advised that, in accordance with the NSW Public Health Order, our Service team will be wearing masks and all guests entering our premises, whether waiting onsite or not, must wear a mask. A mask can be provided upon request. 

Our waiting area has very limited capacity so you may wish to consider alternative arrangements, rather than planning to wait onsite. Please also note that we have suspended our refreshment service and tea, coffee and water are not presently available. We thank you for understanding.

 

Q7. I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can, please visit our online Toyota, Hyundai or Kia Parts stores. 

 

Q8. I’d like to buy a new Toyota but would prefer not to come into Phil Gilbert Toyota. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q9. I’d like to buy a new Hyundai but would prefer not to come into Phil Gilbert Hyundai. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q10. I’d like to buy a new Kia but would prefer not to come into Phil Gilbert Kia. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q11. I’d like to buy a used vehicle but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q12. I’d like to make a Fleet purchase enquiry but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online for Toyota, Hyundai or Kia. You can find all our contact details by clicking here.

 

Q13: I’m scheduled to take delivery of my new or used vehicle from Phil Gilbert Motor Group, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. Please contact your Sales Consultant or our Guest Experience team. You can find all our contact details for Toyota, Hyundai or Kia by clicking on the relevant link.

 

Q14:  What is Phil Gilbert Motor Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’re wearing facemasks in high traffic areas including our Service departments and Sales departments at Croydon.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff.
  • We’ve implemented a check in tool for all visitors to our sites so that we know who is or was on our sites on a particular date, should a case arise.
  • We’re monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment and monitoring staff travel.