Can I service my car at Phil Gilbert even if I didn't buy it from you?
Yes. Our technicians can provide most maintenance and repairs on any car, whether you bought it from us or not.
Does it have to be a Toyota or Hyundai to service with you?
No, we service most makes & models. We offer upfront pricing on our most popular services.
Where are your Service Departments located and their phone numbers?
644 Parramatta Road, Croydon, NSW 2132,Ph: 02 8799 7577
144 Frances Street, Lidcombe, NSW, 2141, Ph: 02 9735 8411
What are your Service Departments hours of operation?
Monday to Friday - 7:30 AM to 5:00 PM, Saturday - 8:00 AM to 12:00 PM, Sunday - Closed
Please note, Saturday bookings are popular. To ensure that you do not miss out on your preferred date we recommend that you book Saturday services at least 2 weeks in advance.
Do you offer a shuttle service to the train station so I can get to where I need to go?
Our shuttle is available to take you to a convenient drop off point and collect you once we have finished the service on your vehicle (up to 3km driving distance from each Dealership). Alternatively, loan cars are available for clients who wish to remain mobile. A small charge applies and only available by prior appointment.
How can I make a service booking?
There are a couple of ways – you can either: book online or call our Guest Experience Centre on 9735 8411 and we'll take your booking over the phone.
Can I get my car washed when it's being serviced?
Yes, you can. We offer a number of different car washing options, click here to review the options
Can I wait at the Dealership when the service is being done?
Yes, you're welcome to enjoy our guest lounge areas. We offer complimentary internet access as well as tea, coffee & daily newspapers / iPads. It's best to discuss the 'While You Wait' service with our Guest Service Representatives, so get an idea on how long the wait may be.
When do I first need to take my vehicle in for Service?
Effective from 2009, within the first month from delivery of your new Toyota vehicle, we are pleased to offer you a 'Complimentary Vehicle Inspection'. This inspection is complimentary and there is no requirement for Engine Oil or Oil Filter change at this time. Please refer to the rear of the Inspection voucher (can be found at the front of your Warranty & Service Handbook for a comprehensive description of General & Engine inspection items).
How often does my vehicle require servicing?
This depends upon the vehicle and its operating conditions. It is recommended you consult your Warranty and Service Handbook to determine the correct servicing schedule. Vehicles operating under severe conditions will require more frequent servicing. Following the recommended service intervals (also available here) will help ensure your vehicle remains in top condition. We can assess your individual circumstances and advise you on the most appropriate maintenance schedule for your needs.
Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?
It's always important to listen to your car and deal with any concerns immediately. If you do experience anything that may feel or sound unusual, make sure that you contact us so we can arrange a time for you to bring your vehicle in to investigate the cause.
Is servicing at Phil Gilbert Toyota servicing more expensive that an independent/non Authorised repairer?
This is one of the great myths of modern motoring! It costs no more to service with the experts at Phil Gilbert Toyota. Our Service Department provides excellent price competitive servicing and when you take into account the benefits of having Toyota Trained Technicians using warranted Toyota Genuine Parts, there really is no comparison. You've made a significant investment, let us help you take care of your vehicle.
I've just taken ownership of a used Toyota. What do I do?
Firstly, if you didn't buy it with us, contact us to arrange a time to inspect the vehicle. That way, any potential problems can be rectified immediately. Then simply continue getting your car serviced according to the maintenance schedule in your Warranty & Service Handbook. It is also important that you complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return it to Toyota so that you can be contacted with information pertaining to your Toyota vehicle in the future.