Accident Form: Download Here

We understand that having an accident can be stressful. The best way to minimise the stress in the long term is to collect as much information as you can at the time of the accident. You should find a copy of the Phil Gilbert Accident Assist brochure in your glove box, and a copy of the Accident Form can be reviewed and downloaded by clicking on the link below.

Steps to Take in the Event of an Accident

Step 1: Keep Calm & Assess the Situation

Activate your hazard lights, switch off the ignition & assess the situation (leaking petrol, fire etc).

Do you need the emergency services? Call 000 immediately if:

  • Anyone involved is in need of medical attention (ask for an ambulance)
  • The road is blocked or damaged (ask for the police)
  • Someone leaves the scene without exchanging details (ask for the police)

Step 2: Get Off the Road

If possible, move all vehicles off, or to the side of the road.

Step 3: Please Call Phil Gilbert Accident Assist

We are here to help 24/7 - 365 Days a Year. Phone 1300 652 379

Step 4: Exchange Details

Use the checklist that you will find in your glove box to retrieve all the information you will require. Alternatively, download a copy of the Accident form here.

Step 5: Wait for Phil Gilbert Accident Assist

to facilitate the recovery of your damaged vehicle to a safe and secure location.

CALL US ON 1300 652 379

Message From Gabe Maghiaru, General Manager at Phil Gilbert Motor Group

Message From Gabe Maghiaru, General Manager at Phil Gilbert Motor Group

The transport and roads authorities are continually highlighting the increased dangers on our roads and urge motorists to drive with care, as do we. Getting you into your vehicle of choice is an important part of the journey, but keeping you safe and out of danger in the unlikely event of an accident is also a consideration for us. Phil Gilbert Motor Group cares about the safety and wellbeing of all of our customers so we’ve developed this helpful guide on what to do in the event of an accident.

Phil Gilbert Accident Assist is a free and comprehensive motoring assistance program offered to all Phil Gilbert new and used car customers.

An accident can be very traumatic for everyone involved. Through Phil Gilbert Motor Group’s Accident Assist program we aim to reduce the stress and strain experienced in the aftermath of a car accident by providing a comprehensive range of services for our customers. We have developed a suite of invaluable services to offer you in the event of an accident.

With just one call, we will:

  • Recover your vehicle, if it is legally undriveable, to one of our ‘Preferred Smash Repairers’
  • Recommend repairers that insist on using only genuine parts from an authorised dealer

Plus, if the accident wasn’t your fault, we can arrange for a replacement vehicle (if you were the driver) for the duration of the repair (note, conditions apply*).

Once you have assessed everyone involved in the accident is uninjured and not in need of medical attention, and are considering the recovery and repair of your vehicle, your first call should be to us.

*Replacement vehicles are solely and independently supplied by the repairer or third party and are no way the responsibility or the requirement of Phil Gilbert Accident Assist.